Wikis not ideal for external customer collaboration « The Diving Board

This post (Wikis not ideal for external customer collaboration « The Diving Board) illustrates my previous blogpost : allways use the correct tool.

A wiki was created to ‘… to distribute information on their company and/or product …’   Use wiki’s only for the collaborative editing of structured information (documents, web pages, meeting agendas, brain storm or idea lists, …).  The distribution functionality is not the core functionality of a wiki.

PS for the collaborative editing to work properly also some ‘soft prerequisites’ need to be in place : engagement of the editing group, mutual trust, common ground/language, …

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