Customer Self Service

This post about customer self service made me think about how I organized the training and support for our document management and collaboration platform.  If you need to train and support several thousands of users spread around the globe, self service is probably the only way forward.  All my training material is available online and includes FAQ, cheat sheets, screen captured movies, e-learning modules, …

Today, I rarely get questions about how to use these technologies anymore, so … did I make myself redundant ??


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s