- can we have seamless access to the project key documents
- can we let the project managers upload the key documents
- can we create project work spaces where all project documentation can be stored and shared
Concurrently, the Quality Assurance department was looking for other ways to distribute our production procedures and specifications. They found a way to stop the regular shipments of printed binders to all production sites and started posting on a shared file server.
When the two married together, this was the foundation for our current system, forming an integration of collaboration and document management. Originating in a ‘lab’ environment (R&D and QA), most other technical departments were not very enthousiast to use it too, also the IT support was not great. We were tolerated but that was about all.
Currently, we have a new global platform and more and more people see the benefits and are using the system as a day to day working tool. My role has changed also, from preaching the benefits, to helping people desing their business processes to make an optimal use of the systems we have now.