Last week I was on a whole week training session in North America (London, Ontario). I was giving the training – or what did you expect 😉 …
The objective was to train one or more expert users in using our document and collaboration systems, in a kind of train the trainer situation. I train a key group in each continent and then they spread the word in our plants. Some observations :
– the amount of available training material is huge : manuals, quick user guides, frequently asked questions, small topic movies, … I present all this to the expert users, and in the end they asked me to put together a Powerpoint presentation … and this ended up being very powerfull
– I did several online web meeting sessions upfront, but the whole week physical presence makes a huge difference. Physical presence generates a much stronger commitment than telephone calls. Also, it allows to sense the mood of the audience … who is picking up what, who is falling asleep (also important).
– I have a lot of stories about the use of our systems and share all these in an easy format other people to use, but somehow they do not easily pick up a story which they have not lived themselves. I never did a real storytelling masterclass, have been reading some of Steve Dennings material, but I still struggle to make these kind of ‘universal stories’.