On holidays, we visited the village and the castle of Brançion, in France.
The audio guide mentions there is no hidden room with the gold and silver treasure. No, the real treasure was the archive. Sounds like the first knowledge management problem : ‘If only we knew what we know."
This is fourteenth century knowledge management.
Pic by PhillipC.
People often ask how one can install a culture of knowledge sharing.
Being an engineer, I look at the processes. What we do consciously are processes. What we do unconsciously is culture.
We sort of forget it is just a process.
In this great post by Nick Milton, Nick gives the example of a CEO who stretches the targets of the projects to force people to look for more and better knowledge.
pic : apesara
What starts as a formal process : ‘check with your collegues to do it better’, becomes company culture
I started using Twitter a couple of weeks ago, with the primary intention to synchronise my status messages on all the networks I’m a member of.
After two weeks, I realized people use Twitter to communicate (= ask questions and give answers).
And some are really good : Just look at a recent question about knowledge management maturity models.
Stan Garfield answered with a link to this presentation. V.P. Kochikar describes 5 levels of knowledge management maturity.
What I really like is the baseline of each level … :
Level 1 : “Knowledge, we’ve got plenty of – what we need is to work hard!”
Level 2 : “We need to leverage all our knowledge, but we’re too busy to do that”
Level 3 : “At least we’ve made a beginning in managing our knowledge”
Level 4 : “We’ve reached where we are by managing our knowledge well, and we intend to keep it that way”
Level 5 : “We’re sharing knowledge across the organization, and are proud of it”
Sounds familiar ??
Picture : David James Campbell
I attended a knowledge cafe. My first ever, and it was hosted by David Gurteen himself. So I got the real experience 😉
Look at this presentation on how to run a knowledge cafe
A knowledge cafe is all about knowledge exchange through conversation. There is no formal feedback or wrap up in a knowledge cafe, but David invited us to blog about our experience. Bruno already did. He points out the importance of the group composition in the quality of the conversations. I think a homogenuous group leads to new insights and knowledge creation. In a heterogenuous group there will be more knowledge transfert (teaching and learning)
So both settings have value, in the right context